LDI Integrated Pharmacy Services
  • 19-Sep-2017 to 18-Nov-2017 (CST)
  • Pharmacy
  • St. Louis, MO, USA
  • Full Time

Location: St. Louis

 

About Us:

LDI Integrated Pharmacy Services is a St. Louis, Missouri-based, independently owned and operated company offering integrated pharmacy services ranging from pharmacy benefit management to Mail order and specialty pharmacies. We are a growing company, and looking for talented, innovative and diverse thinkers to grow with us.

Description:

The Clinical Account Manager (CAM) is responsible for managing and coordinating the day-to-day clinical account executive relationships between the company and its clients as part of the PBM (Pharmacy Benefits Management). The CAM works directly with the Account Management leadership and is responsible for identifying and implementing strategies that will enhance clinical and economic performance for clients. The CAM ensures that clinical account executives are systematically reviewing prescription plan designs and providing client specific drug utilization review and recommendations for cost containment programs without compromising qualify medication therapy. Additionally, the CAM will work in conjunction with the Clinical Director on a variety of clinical account projects including identifying short-term and long-term upsell opportunities that support better client medication management.

The critical function of a CAM is to ensure the Clinical Account team meets its goals in supporting appropriate medication treatment while providing recommendations to control and reduce overall pharmacy costs. This position also has the responsibility of individually managing a set of clients with the account management team and developing the benchmarks that support continual optimization of client formulary management. 

Responsibilities:

  • Provide consultative active management of day-to-day clinical account services
  • Manage clinical account pharmacists and lead the up-sell and implementation of clinical program solutions to clients in accordance with client business plans and coordination with the account management team
  • Establish and maintain standards of practice with clinical account involvement and support consistency across the book of business (e.g. quarterly and annual reviews, conference calls and client meetings)
  • Attend regular face-to-face meetings, along with Account Management to present the clinical aspects of these reports to clients
  • Review analyses of team activities, operations and forecast data to determine progress toward stated goals and objectives
  • Ensure client satisfaction throughout plan implementation and plan administration
  • Maintain and develop relationships with new and existing client consultants and third party administrators
  • Assist Clinical and Client Services with client formulary updates
  • Support Client satisfaction by assisting the Account Manager with analyzing reports, identifying trends and providing beneficial client specific recommendations
  • Work with the implementation team for new client implementations, including participation in client implementation calls
  • Present financial and clinical outcomes reports
  • Provide client feedback reports, service, etc.
  • Provide input in PBM reporting of content and design
  • Create and complete performance metrics, reports and evaluations for the Clinical Account team 
  • Lead, develop and implement process improvement initiatives
  • Compile and review multiple reports on work function activities for statistical and financial tracking purposes to identify utilization trends and make recommendations to management
  • Produce a quarterly summary of Clinical Account activities
  • Willingness to establish effective working relationships with internal and external customers
  • Identify opportunities for improvement and develop action plans 
  • Develop staff skills and competencies through standardized training and experience
  • Promote continuous quality improvement and implement recommended changes
  • Work with other departments to develop and implement work process improvements 
  • Other duties as assigned by management

Qualifications:

  • BSPHARM or PHARMD degree
  • Registered Pharmacist (Current and active license in good standing)
  • Must have 2+ years' experience in PBM as a Clinical Account Executive
  • Must have experience working with sales and account management teams to address potential clients needs
  • Strong supervisory and management skills
  • Ability to multitask and work across departments within the organization to ensure quality of services
  • Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff
  • Team player and contributor
  • Ability to work independently, while collaborating with other team members.
  • Must be comfortable spending 20% of their time traveling
  • Develop, implement and maintain compliance, policies and procedures regarding medical/pharmacy medication utilization management functions
  • Promote compliance with federal and state regulations and contractual agreements
  • Excellent written, oral, and listening communication skills.
  • Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve
  • Ability to analyze, understand, and use statistical report data.
  • Exceptional clinical, business and relationship building skills and possesses the ability to apply sound clinical judgment to a variety of situations.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in an office environment using a computer and/or phone for up to 8 hours a day.

Benefits:

  • Health, Dental, Vision, Voluntary Life Insurance, Flex Spending
  • Company Paid Group Term Life Insurance and Short and Long Term Disability
  • 401(k) Retirement Account with Company Match
  • Paid Time Off & Paid Holidays

 

Pre-employment drug screen and background check required.

 

LDI Integrated Pharmacy Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

LDI Integrated Pharmacy Services
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