LDI Integrated Pharmacy Services
  • 09-Nov-2017 to 08-Jan-2018 (CST)
  • Customer Service
  • St. Louis, MO, USA
  • Full Time

Location: St. Louis

About Us:

LDI Integrated Pharmacy Services is a St. Louis, Missouri-based, independently owned and operated company offering integrated pharmacy services ranging from pharmacy benefit management to Mail order and specialty pharmacies. We are a growing company, and looking for talented, innovative and diverse thinkers to grow with us.


The Pharmacy Call Center Representative is the first contact for both referrals to the pharmacy and existing patients.  As such, representatives should strive to build relationships with customers to increase satisfaction, compliance, and referrals.  The Pharmacy Call Center Representative is also responsible for assisting the pharmacists with necessary administrative tasks.


  • Takes inbound calls from customers, pharmacists, and doctors
  • Assists prescriptions thru the pharmacy process
  • Monitors the fax queue and sends fax confirmations
  • Identifies and completes prior authorizations if necessary
  • Collects necessary documentation for billing & sets up delivery
  • Makes follow-up outbound calls as needed
  • Ensures proper reimbursement by 3rd party
  • Documents all correspondence with patient notes
  • Tracks refills & schedules accordingly with patients to assure timely delivery 



  • High School Diploma or GED
  • Must be 18 years of age
  • Must be a Certified Pharmacy Technician or be able to complete certification within 6 mos. of employment
  • Prior experience working in pharmacy or health care setting preferred
  • Prior customer service or call center experience preferred
  • Excellent written and verbal communication skills
  • Works well in a team environment
  • Proficient computer skills including the Microsoft Office suite
  • Successful completion of a pre-employment drug screen and background check


Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to occasionally lift up to 40 lbs.
  • Must be able to work in an office environment using a computer and phone for up to 8 hours a day.



  • Health, Dental, Vision, Voluntary Life Insurance, Flex Spending
  • Company Paid Group Term Life Insurance and Short and Long Term Disability
  • 401(k) Retirement Account with Company Match
  • Paid Time Off & Paid Holidays
  • Membership in the Pharmacy Technicians Union


Pre-employment drug screen and background check required.


LDI Integrated Pharmacy Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


LDI Integrated Pharmacy Services
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